Frequently Asked Questions

Everything you need to know about your PENN&INK N.Y experience.

How long does shipping take?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

How do I find the right size?

Each product page features a detailed size guide. Our collections are designed for a comfortable, modern fit; if you are between sizes, we generally recommend sizing down for a more tailored look.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

How should I care for my PENN&INK N.Y garments?

To maintain the quality and longevity of our signature fabrics, we recommend washing at 30°C and avoiding the tumble dryer. Always check the specific care label inside your garment.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. Please contact our customer service team within 30 minutes of placing your order if you need to make any changes or cancellations.